Effective 2 November 2026. This notice describes how we handle personal data under Malaysia’s Personal Data Protection Act 2010, as amended, and applicable requirements.
Who is responsible
FrozenAir Podcast Sdn. Bhd.
SSM registration number: 202615738420
Level 10, Menara FrozenAir, Jalan Telawi, Bangsar, 59100 Kuala Lumpur, Malaysia
Phone: +60 3-2201 4600
Email: [email protected]
Opening hours: Monday–Friday 9:00–18:00, Saturday 10:00–15:00 (GMT+8)
What we collect and why
When you email us, we receive your email address, message and any details you choose to share. We use these to answer enquiries, manage editorial correspondence and, with your consent, send the newsletter. Providing these details is voluntary; without contact details we cannot reply or send requested emails. Please avoid sending sensitive information about yourself or others.
Website data and external services
This page has no analytics, advertising trackers or embedded media. Your browser stores only your cookie consent choice. Google Fonts supplies the typography and receives connection information such as your IP address and browser details when fonts load. That request occurs on page load independently of optional cookie choices. See Google’s Privacy Policy. Your email provider processes email you choose to send. A hosting provider may process connection logs to deliver and protect the website.
Disclosure, security and retention
We limit access to people who need data for the stated purposes and use reasonable organisational and technical safeguards. Service providers may process data for communications or hosting, subject to appropriate protections. We may disclose information where legally required. We do not sell personal data. Overseas processing is subject to applicable Malaysian transfer requirements and safeguards. Correspondence is retained only as long as needed for its purpose and legal obligations, then deleted or anonymised. Newsletter details are kept until consent is withdrawn; a minimal suppression record may be retained to honour that choice.
Your choices and rights
Contact [email protected] to request access, correction, withdrawal of consent, restriction of direct marketing or data portability where applicable. You may also ask about deletion or our retention practices. We may request proportionate identity information and will respond within applicable statutory periods, explaining any lawful limitations. Withdrawing newsletter consent does not affect ordinary enquiry responses. You may raise a concern with Malaysia’s Personal Data Protection Commissioner.
Children and changes
Children should use a parent or guardian’s help for correspondence. We do not knowingly seek newsletter data from children. Tell us if a child has provided information without appropriate consent. Material notice changes will appear here with an updated effective date.
Legal reference: Personal Data Protection (Amendment) Act 2024.